Our industrial tools gear is engineered for precision, ensuring optimal performance in every project. Choose us for reliability and excellence in craftsmanship.
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods are exempt from being returned, including items that are marked as final sale or custom orders. If you are unsure whether your item is eligible for return, please contact us for clarification.
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item promptly. Please follow the return request process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assist with the return process. You must report any issues within 7 days of receiving the item to be eligible for a refund or replacement.
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with titanseizeco.com is satisfactory.
Our industrial tools gear is engineered for precision, ensuring optimal performance in every project. Choose us for reliability and excellence in craftsmanship.